our shipping and return policy
Our Shipping, Payment And Return Policy
Payments to us
Payments are by PayPal and Bank Wire. PayPal is quite easy to use and can be done in a few clicks.
You may use your credit and debit cards on PayPal even if you do not have a PayPal account. PayPal will process the payment on the shopping cart and will ask you you would like to checkout using a credit or debit card. Email us if you need assistance.
Our Shipping Policy
Shipping is by Royal Mail, a registered mail service from the UK using their International Signed and Tracked service. We charge US$20 per pack and will automatically show on the invoice or shopping cart. We usually ship within 2 business days. We ship from London, United Kingdom.
Once the item has been shipped we will provide a tracking number which you can use on the Royal Mail website to track your item till it reaches you. The tracking number will also work with USPS etc.
The pack can be shipped to a P.O.Box but we will use the address provided to us by you or PayPal if you have made your payment through PayPal.
If you wish to deliver to an alternate address then let us know by email.
Shipping through registered mail may take from 10 days to 3 weeks to reach you, depending on your countries postal service.
Registered mail is safe and reliable and also the recommended service amongst the gemstone trading community.
If you require Fed Ex or DHL to ship your pack then let us know and we will quote their rates.
A tracking number will be provided to you once your pack has shipped which will require a signature on delivery. We may also track the parcel until it reaches you, but it is your responsibility to track and follow it up once it is in your Country (destination Country) and ensure you collect it from your local postal authority. You will also have to make sure someone is at the address to sign for the pack. In the event that no one would be at that address at that time, please provide an alternative shipping address or a P. O. Box that you would like us to ship to before your pack leaves.
We are not responsible if in the event that you are not there to receive your parcel and it comes back to us. In this event, we may charge a 25% restocking/processing fee and a additional shipping charge. If you are not there at the time of delivery a redelivery can be made by phoning your postal authority.
We are nor responsible if you have provided a shipping address that the postal service does not understand and cannot make a delivery.
We will require that you acknowledge the receipt of the parcel by emailing us.
Our Return Policy
We want you to be fully satisfied with our stones.
We accept returns on goods ONLY IF 'Not As Described' and should be in their original, unaltered, undamaged, unscratched condition.
No returns on items that have been modified, damaged, altered, scratched, or tampered with in any way.
Returns should be made only within 7 days of receipt of goods. You must email us first before making a return.
Please package the relevant item securely and send it to us within 7 days following the date that the item was delivered to you. Please note that we cannot accept returns if you deliver them to us by hand. For your protection, we recommend that you use a recorded-delivery service.
We may charge a 20% restocking fee on all returns. Shipping is non refundable and return shipping is the responsibility of the buyer.
We will issue the refund within 14 days of inspection of the goods after verifying that they are in their unaltered, undamaged, original condition.
Refunds will be made in the original payment format as it was sent to us in. I.e. if you pad by PayPal, then we will send you the refund through PayPal, if you paid by Bank Wire, then we will send you the refund by Bank Wire.
Bespoke orders cannot be refunded.
We also cannot accept returns on personalized items and/or personalized orders and/or if goods have been ordered for you from East Africa to specific orders.
Most of all we would like you to enjoy trading with us, enjoy the beautiful top quality gems we supply, enjoy the premium service of getting individually selected top quality mine direct premium stones at bargain and below wholesale prices, enjoy the whole experience, and of course keep on buying from us.
We believe in relationships, we work to high ethical standards and are very well experienced in the Gemstone Field.
We are 4th Generation Gem Dealers and have been selling gemstones for a very long time.
We do enjoy what we do and We want you to be happy with your purchase. Do email us if you require further clarification.
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